Welcome to Captain Tom Brand. These terms and conditions outline the rules and regulations for the use of Captain Tom Brand's Website.

Captain Tom Brand is located online at: https://captaintombrand.com.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Captain Tom Brand's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: Client, You and Your refers to you, the person accessing this website and accepting the Company’s terms and conditions. The Company, Ourselves, We, Our and Us, refers to our Company. Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Store Address.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Cookies

We employ the use of cookies. By using Captain Tom Brand's website you consent to the use of cookies in accordance with Captain Tom Brand’s privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit.

Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


License

Unless otherwise stated, Captain Tom Brand and/or its licensors own the intellectual property rights for all material on Captain Tom Brand.

All intellectual property rights are reserved. You may view and/or print pages from https://captaintombrand.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence.
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
  • Limit any of our or your liabilities in any way that is not permitted under applicable law.
  • Or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (1) are subject to the preceding paragraph; and (2) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities that arise in a contract, tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Products Shipping

​We do our best to process an order within 3 business days. However, it may take up to 2 weeks for shipping confirmation. At all times we use certified partners for the shipping process. By default, CTT Registered Mail will be used. However, alternative certified partners can also be used due to business reasons or any other acceptable reason.

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For orders made in Portugal, the product typically arrives within 2 business days after shipping confirmation. International orders may have a longer delivery period, depending on the destination country or location.

For orders outside Portugal, standard shipping is sent by CTT Registered Mail or CTT Express Mail. For orders outside Portugal, a shipping confirmation may not be automatized. However, we may send the tracking information upon request by e-mail to captaintom.brand@gmail.com.

Shipping costs

Please select your type of shipment at checkout, costs may vary depending on your shipping method and location.

See the shipping costs below:

PORTUGAL

Standard (2 to 3 business days) - 4,20€

Express (next business day) - 12,95€

INTERNATIONAL

Standard (receive in 5 to 10 business days) - 9,95€

All orders are shipped by CTT Registered Mail or CTT Express Mail.

As soon as your order is shipped, you will receive an email with a tracking code so you can track your order online.

ATTENTION: Captain Tom Brand is not responsible for any clearance or customs fees charged at the country of destination. Such expenses may apply in accordance with the local law. All products purchased on our website are shipped from Portugal, a European Union member country.




Exchanges & Returns 

If you want to exchange or return your order contact us by email at captaintom.brand@gmail.com

All orders are exchanged or returned via mail, since we don't have a store to receive them in person.

You can exchange or return your order within 14 days (counting the weekends and holidays) after receiving it, and send it back to us within those 14 days. If you send it after those 14 days the item won't be accepted and it will be sent back to you.

For an exchange or return to be accepted the item must be in perfect conditions (without having been worn, washed or containing any odors).

The item must have the hygienic protection placed, the same way as it was sold.

It also must be accompanied by the clothing bag you received when you bought it.

If the item is not in the right conditions it is only sent back to the costumer, after the costumer has paid the shipping costs to send it back to them, since it's their responsibility to check if the item was in the proper conditions and unworn when they send it to us for an exchange or return.

In case of a return we will reimburse the costumer through Mbway, bank transfer or PayPal, within 30 days after we received the item.

The exchange shipping costs are paid by the costumer when it's send to us, and paid by us when it's send back to the costumer.

The return shipping costs are divided between the two parties, when the costumer sends it back to us.

We recommend send it by CTT Registered mail, CTT Express mail, or a currier, since the order is traceable and has a tracking code. If the costumer sends the order by CTT Normal mail, the brand is not responsible in case the order gets lost and doesn't arrive to our address. In those cases we will NOT refund or process any exchange or return, since we didn't receive the item.



Invoices or VAT number

Users who would like to include a VAT number, address or other data in the invoice, shall specify it in the notes section during the process of purchase.

It is also possible to request the inclusion of data to the invoice through e-mail to captaintom.brand@gmail.com, provided such request is made within 24 hours after purchase.